FAQs

 

 Returns and Exchanges

How do I request an exchange or return?

Email us at support@hsdesignsglobal.com, and please provide a picture of the damaged or defective product in your email, if requesting an exchange or return. If the request for exchange or return is made within 10 days of receiving the product, then a return shipping label will be emailed to the provided customer email address. A confirmation that the product was received will be sent to the customer.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

  If you are approved for an exchange, then your exchange for the same item, or an item of equal value will be processed and sent to you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

**Please note that All returns and exchanges must be approved before an actual refund is given or an exchange is processed.

 

Please refer to our Refund Policy for more information.

What happens if my request for a return or an exchange is denied?

  If your request for a return or exchange is denied, then unfortunately there is nothing that we can do. Please be sure to note that the window for the return policy applies to the date of receipt.

 Shipping Questions

How much does shipping cost?

We offer flat rate shipping at $8.00 for every order under $35.

Free shipping on all orders of $35 and above.

UPS Next Day Air is offered if you would like to get your package quicker (although it is not guaranteed to reach you within the specified time).

How do I track my order?

A shipping confirmation with a tracking number will be sent to you via email or SMS as soon as your order is shipped.

When will I get my order?

We try our best to ship out your order 1-2 days after it is placed, but depending on where you live, the time it takes to reach you may vary. 

Do you ship Internationally?

Unfortunately, as of right now we only ship within the United States, but we will be shipping internationally very soon.

 

 Order Related Questions

Can I change or cancel my order once it has been placed? 

All changes to orders are processed by us, so if an order needs to be edited or canceled, please contact us at support@hsdesignsglobal.com. 

How do I redeem a promotional code?

All promotional codes can be entered at checkout in the Discount Code box. If the discount specified does not have a promo code, then the discount will be automatically applied at checkout. Keep in mind that only one discount can be used at checkout. A promotional code and an automatic discount cannot be applied simultaneously. 

 

 

Still have questions? Contact us at support@hsdesignsglobal.com